Key Information

• Job Title: Operations Director — Luxury Jewelry
  
• Location: North Shore of Montreal, Quebec, Canada
  
• Job Type: Permanent - Full-time
  
• Work Mode: Flexible Hybrid
  
• Salary: To be determined based on experience
  

Quebec company in strong growth (x3 in the last few years), recognized for its custom creations and high-end customer experience. Driven by a strong digital presence (over 20,000 subscribers) and a unique connection with its clientele, the company is entering a new phase: structuring its growth and building a high-performing and sustainable organization.

Responsibilities — structure, lead, and stabilize operations

• Structure operations and internal processes following the rapid growth of the company.
  
• Monitor and analyze overall performance (store + online) to identify optimization levers.
  
• Implement key performance indicators (KPI: conversion, average basket, sales performance, etc.).
  
• Optimize tools and systems (CRM, customer tracking, omnichannel processes).
  
• Support budgetary and financial management for informed decision-making.
  
• Guide, coach, and stabilize a growing team.
  
• Actively participate in strategy and growth projects (new store, new brand).
  
• Stay involved on the ground (store, events, operations).
  

• 5 to 10 years of experience in operations or management in a growth environment.
  
• Concrete experience in structuring (KPI, processes, CRM, performance).
  
• Good understanding of retail and/or e-commerce environments (luxury, fashion, or beauty).
  
• Ability to thrive in an unstructured context and build solutions.
  
• Natural leadership, ability to guide and mobilize a team.
  
• Strong autonomy, initiative, and execution capability.
  
• Intermediate functional English.
  

Conditions — work environment and recognition

• Base salary based on experience.
  
• 40 hours per week, with flexible hours.
  
• Flexible hybrid mode. 
  
• Enjoy 4 weeks of vacation.
  

Interested individuals can submit their application directly via this offer or send it by email to:

All applications will be treated confidentially.

Only candidates selected will be contacted.