Reporting to the Senior Manager – Central Library, Partnerships and Programming, you ensure the quality of reference and reader assistance at the central library and support the neighborhood library teams in this area. You also oversee the quality of service delivery, support, and assistance for technological and digital creation and experimentation, both in the spaces of the central library and in neighborhood libraries and outreach. Finally, you promote, support, and strengthen essential literacy skills among citizens, whether traditional literacy or specialized literacies related to your area of expertise.

In collaboration with the management team, you participate in establishing and adhering to service standards, objectives, and performance indicators relevant to your responsibilities. You plan, supervise, and implement measures to optimize your teams' performance, ensure that work procedures are followed, and identify areas for improvement to better meet public needs from a user experience perspective. You participate in various committees to plan operations under your supervision and facilitate interventions.

You assess the human, financial, and material resources required for the operations under your charge. You submit detailed reports and may be called upon to make presentations. You ensure the flow of information among other teams or partners, communicate issues, and actively participate in seeking improvement opportunities. Results-oriented, you ensure the efficiency of work processes and their adherence by operational teams. You foster a friendly work environment and mobilize your team towards quality public service.

• Hold a Master's degree in Information Science
• Have a minimum of 5 years of relevant experience.
• Be comfortable managing multiple tasks simultaneously in a constantly evolving environment.

Choosing the City of Laval means joining the third largest city in Quebec, in an environment where your leadership and influence can truly make a difference. It also offers the opportunity to grow within a human, committed, and passionate team dedicated to public service.

For this position, we offer competitive working conditions and benefits:

• 4 weeks of annual vacation;
• 5 personal days annually;
• 16.5 holidays per year including several days off during the holiday season;
• Comprehensive group insurance;
• Defined benefit pension plan;
• Hybrid working mode;
• Employee Assistance Program (EAP);
• Priority access to a CPE daycare.